Welcome to the BrookeLynn's Home FAQ page! We've compiled a list of our most common questions to provide you with quick and easy answers about our products, orders, shipping, and more. If you can't find what you're looking for, please don't hesitate to reach out to our customer support team—we're always happy to help!
Frequently
Asked Questions
Answer: BrookeLynn's Home is an online home decor destination dedicated to helping you create a beautiful and personalized living space. We offer a curated collection of stylish, high-quality home goods, from unique statement pieces to everyday essentials, all designed to make your house feel more like a home.
Answer: Currently, BrookeLynn's Home is an online-only business. This allows us to offer a wider selection of products and keep our prices accessible to you. We are always happy to help with any questions you may have via our customer service channels.; CustomerService@BrookeLynnsHome.com
Answer: You can reach our friendly Customer Service team by emailing us at CustomerService@BrookeLynnsHome.com. We strive to respond to all inquiries within 24-48 business hours.
Answer: We want you to be completely happy with your purchase. If for any reason you are not satisfied, we accept returns on most items within 30 days of delivery. The item must be in its original condition and packaging. Please visit our Returns & Exchange Policy page for detailed instructions and any exceptions.
Answer: To initiate a return, please visit our Returns & Exchange Policy page and follow the steps outlined. You will need your order number and the email address used for the purchase. We will guide you through the process of getting a return shipping label.
Answer: We take great care in packaging our products, but in the unlikely event that an item arrives damaged, please contact our customer support team within 48 hours of delivery. Include your order number and photos of the damage, and we will work with you to arrange a replacement or refund.
Answer: Standard orders typically ship within 2-4 business days. Delivery times vary based on your location and the shipping method you select at checkout. You will receive a shipping confirmation email with tracking information once your order is on its way.
Answer: Absolutely. Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier's website. You can use this to monitor the status and location of your package.
Answer: You can find detailed care and cleaning information on each product's description page. Also, each item is shipped with care and cleaning information in the packaging. Following these guidelines will help ensure your items stay beautiful for years to come.
Answer: Yes, we do! BrookeLynn's Home gift cards are available for purchase on our website and are delivered electronically. They are the perfect gift for any home decor enthusiast.
Answer: While we don't offer full-scale interior design services, we love to help! Our team is available to provide quick and free styling advice. Simply send us an email with a photo of your space and your design dilemma, and we'll offer product recommendations and tips to help you achieve the look you want.
Answer: We strive to display the colors and textures of our products as accurately as possible. However, due to variations in monitor settings and lighting conditions, the colors you see on your screen may differ slightly from the actual product. We recommend reading the detailed product description for a better understanding of materials and finishes.
Answer: The best way to stay in the loop is to sign up for our newsletter at the bottom of our website. Subscribers get exclusive access to new product announcements, special promotions, and design tips before anyone else. You can also follow us on our social media channels for daily inspiration!