BrookeLynn's Home ("Company") offers a thirty (30) day return policy, commencing from the verifiable date of merchandise receipt by the customer. To initiate a return, customers must submit a formal return request exclusively through the designated self-service portal located on our official e-commerce platform at https://account.brookelynnshome.comwithin the aforementioned thirty (30) day period.
1.1. Eligibility Criteria for Returns: For an item to be eligible for return, it must satisfy the following conditions:
The item must be in its original, unused, and resalable condition.
The return must include the original order number and the corresponding shipping invoice as irrefutable proof of purchase.
Items failing to meet these stringent criteria will be unequivocally denied for return.
1.2. Non-Returnable Items: All merchandise explicitly designated as "Final Sale" at the point of purchase is strictly non-returnable and non-exchangeable, except where such restrictions are expressly prohibited by applicable statutory law.
1.3. Return Authorization: Upon submission of a return request, BrookeLynn's Home retains the sole discretion to approve or decline the request, contingent upon strict adherence to the stipulations outlined in this policy. Should a return request be approved, BrookeLynn's Home may, at its discretion, offer alternative resolution options, which may include, but are not limited to, product exchanges, comprehensive shipping instructions, and provision of necessary return shipping labels, all of which will be communicated to the customer via electronic mail.
1.4. Inquiries: For any inquiries or requests for clarification concerning the return process, customers are directed to contact our Customer Service department at CustomerService@BrookeLynnsHome.com.
2. Damages and Discrepancies
Upon receipt of an order, the customer bears the sole responsibility to diligently inspect the delivered items for any inherent defects, damages, or discrepancies. Any such issues must be reported to BrookeLynn's Home immediately upon discovery by contacting CustomerService@BrookeLynnsHome.com. BrookeLynn's Home commits to evaluating all reported issues and will, at its discretion, undertake appropriate measures to resolve the matter in a timely and efficient manner.
3. Exchanges
BrookeLynn's Home facilitates exchanges through a standardized return and repurchase procedure. Customers desiring an exchange are required to initiate a return for the original item, strictly in accordance with the aforementioned return procedures outlined in Section 1. Upon the successful acceptance of the returned item, the customer may then proceed to independently place a new order for the desired merchandise.
4. Refunds
4.1. Refund Processing: Upon the meticulous receipt and inspection of a returned item, BrookeLynn's Home will issue a formal notification to the customer regarding the approval or rejection of the refund request. If the return is approved, a refund will be processed and applied to the original method of payment within five (5) business days from the date of approval. Customers are advised that the actual time required for the refund to be reflected in their financial account may fluctuate, depending on the individual policies and processing timelines of the respective financial institution, a factor beyond the control of BrookeLynn's Home.
4.2. Delayed Refunds: In the event that more than seven (7) business days have elapsed since BrookeLynn's Home formally approved a return and the corresponding refund has not been posted to the customer's account, the customer is requested to contact CustomerService@BrookeLynnsHome.com for expeditious assistance.
5. Policy Amendments
BrookeLynn's Home expressly reserves the unilateral right to amend, modify, or update this Return and Refund Policy at any time without prior notification. The most current and governing version of this policy will always be prominently displayed on our official website.
Should you have any further questions or require additional clarification regarding this policy, please do not hesitate to contact our Customer Service department.