Refund policy

Return & Exchange Policy

Effective Date: September 1, 2026

At BrookeLynn’s Home, we want you to love your space. If you are not entirely satisfied with your purchase, we offer a 30-day return policy beginning on the verifiable date your order is delivered.

Order Cancellations

Customers have one (1) hour from the time of purchase to cancel their order by logging into their account at https://account.brookelynnshome.com.

The Handmade Difference

Our products are individually handcrafted. Because of this artisanal process, each piece is one of a kind—no two items will look exactly the same. Minor variations in color, pattern, marbling, brushwork, wood grain, and finish are a natural part of the artistry and are not considered defects.

Return Eligibility

To be eligible for a return, your item must meet all of the following requirements:

  • The item must be unused, in its original condition, and completely resalable.

  • The item must be returned in its original packaging to prevent damage in transit.

  • Your return request must include the original order number, and you may be asked to provide your shipping invoice or receipt as proof of purchase.

Non-Returnable Items: Items clearly marked “Final Sale” at checkout are not eligible for return or exchange, except where restricted by applicable law.

How to Start a Standard Return

To initiate a standard return, you must submit a request through our self-service portal within 30 days of delivery: https://account.brookelynnshome.com

Returns requested outside of this 30-day window may be declined. All returns are subject to review. BrookeLynn’s Home reserves the right, at its sole discretion, to approve or decline any return request in accordance with this policy.

If your return is approved, we will email you the next steps, which include return shipping instructions. Please note: For standard returns, customers are responsible for covering their own return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged Items or Order Discrepancies

Upon receipt of your order, you are responsible for inspecting delivered items for defects, damage, or discrepancies.

To initiate a claim for an item that arrived damaged or incorrect, you must contact us at CustomerService@BrookeLynnsHome.com within 48 hours of delivery. Once you contact customer service to start the process, our team will email you a damage return form and a prepaid return shipping label.

The damaged item must be shipped back within seven (7) days of receiving the return label. Replacements or refunds for damages will only be issued once the returned item is physically received and inspected by our team.

Exchanges

BrookeLynn’s Home processes exchanges through a "return and repurchase" method to ensure you get the item you want as quickly as possible.

  • Initiate a return for the original item in accordance with the standard return steps above.

  • Once the return is received, inspected, and your refund is processed, you may place a new order for the replacement item.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit (e-gift card) for the value of your return once the item is received and approved. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send the refund directly to the gift giver's original payment method.

Refunds & Processing Time

Once we receive and inspect your return, we will notify you by email whether your refund is approved or rejected.

  • If approved, refunds are issued to the original payment method within five (5) business days of our approval.

  • Please note: Your bank or credit card issuer may take additional time (often 3–7 business days) to post the refund to your account, which is outside of our control.

Delayed Refunds: If more than seven (7) business days have passed since we approved your return and you have not received your refund in your account, please contact us for assistance.

Questions or Policy Updates

For any questions regarding returns, damages, exchanges, or refunds, please contact us at CustomerService@BrookeLynnsHome.com.

BrookeLynn’s Home reserves the right to amend or update this policy at any time without prior notice. The most current version will be posted on our website and will govern all returns and refunds.