Shipping policy

Shipping Policy

Effective Date: August 23, 2026

Thank you for shopping at BrookeLynn's Home. We know you are excited to receive your handcrafted items, and we are committed to getting them to you safely and efficiently. Please review our Shipping Policy to understand how and when your order will be delivered.

Section 1 - Order Processing Times

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive an email notification once your order has shipped.

  • Handmade & Artistry Note: Because our products are individually handcrafted, periods of high order volume or custom requests may occasionally extend processing times. If there is a significant delay in the shipment of your order, we will contact you directly via email.

Section 2 - Domestic Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We partner with major domestic carriers (such as USPS, UPS, and FedEx) to offer reliable delivery options:

  • Standard Shipping: Typically arrives within 3 to 7 business days after processing.

  • Expedited Shipping: Typically arrives within 1 to 3 business days after processing (where available).

Please note that delivery delays can occasionally occur due to extreme weather events, carrier service disruptions, or peak holiday volumes. BrookeLynn's Home is not responsible for transit delays outside of our control once the carrier takes possession of the package.

Section 3 - Domestic Shipping Only

We currently ship exclusively within the United States (including Alaska, Hawaii, and U.S. Territories). We do not offer international shipping or accept orders destined for international locations at this time.

Section 4 - Order Tracking

Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking updates to populate in the carrier's system.

Section 5 - Shipping Address Accuracy

Customers are strictly responsible for providing an accurate and deliverable shipping address at checkout. BrookeLynn's Home is not responsible for orders delivered to an incorrect or incomplete address entered by the customer. If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for any additional shipping fees required to re-ship the order.

Section 6 - P.O. Boxes and APO/FPO Addresses

While we can ship standard-sized items to P.O. Boxes and APO/FPO military addresses via USPS, certain oversized or fragile items may require a physical street address and shipping via UPS or FedEx. If your order requires a physical street address, we will reach out prior to fulfillment.

Section 7 - Lost, Stolen, or Damaged Packages

In accordance with our Terms of Service, title and risk of loss pass to you upon our delivery of the package to the shipping carrier. BrookeLynn's Home is not responsible for packages marked as "Delivered" by the carrier that are subsequently lost or stolen.

If your tracking shows as "Delivered" but you cannot locate your package:

  • Check surrounding delivery areas, porch corners, building management, or with neighbors.

  • Allow 24 to 48 hours, as carriers occasionally scan packages as delivered shortly before physical arrival.

  • If the package remains unlocated, please file a claim directly with the shipping carrier.

If your order arrives damaged, please refer to our Return & Exchange Policy and email us within 48 hours of delivery with photos of the damaged item and the exterior packaging.

Section 8 - Questions and Support

For questions or assistance regarding shipping, contact our team:

  • Email: CustomerService@BrookeLynnsHome.com

  • Phone: 267.480.9443

  • Mailing Address: 212 BrookeLynn, LLC, 7342 Limekiln Pike, Philadelphia, PA 19138, United States